Application Support Analyst (Digital Banking)

Salary : Max 90k, Depending on experience

Level : Middle

Work location : Hybrid (Sathorn)

Employment Type : Permanent

​

Key Responsibilities

• • Handle applications support for the digital systems: internet, mobile banking.

  • Investigate and debug issues and incidents escalated by the banks of the group.

  • Find root cause and plan resolution in relation with Vendors and other team members.

  • Test delivered bug fixes and carry the resolution until delivery in production.

  • Keep test cases updated and assist customer with user acceptance testing.

  • Communicate with customers, following up on opened issues, and prepare status reports.

  • Write user guides and organize training for the banks.

  • Analyze customer change requests and create technical specification from business functional requirements.

 

Required Education & Experience

• • University degree in IT.

  • Minimum 2 years in a similar IT position.

  • Good level in English (writing and speaking).

  • Willing to work in an international environment.

 

Required competencies

• • Good communication, interpersonal and customer-service skills.

  • Technical and functional experience in digital banking domain.

  • Strong analytical mindset and problem-solving skills.

  • Strong technical skills (SQL, Java) being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review).

  • Strong understanding and knowledge on API (REST/SOAP XML/Webservices).

  • Good writing skills to translate users’ business requests into technical concepts.

  • Good command of Splunk is a plus or similar logs analytics tools.

​

Benefits

· Attractive compensation (includes fixed and performance bonus)

· Hybrid working mode with 2 days work from home per week with flexible working hours

· Additional 10 days of work from anywhere per year

· Work from home allowance for you to buy equipment to facilitate working at home

· Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis

· Annual leave from 14-25 days

· Provident Fund with competitive company contribution rates starting from 6% up to 12%

· Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day

· Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.

· In Patient Department (IPD) coverage.

· Dental Care coverage of 4,000THB per year.

· Eye Care coverage of 5,000THB per year.

· Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.

· Learning and Development benefits, including an online e-learning platform

· Staff wellness program including badminton, football, dance classes, and yoga classes.

· Monthly activities such as snacks and food, wine and cheese, games, events, lucky draw, and staff parties.

· Annual Health checkup benefits