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แสงสีฟ้านามธรรม

Helpdesk Support Engineer

Salary : Max 70k, Depending on experience

Level : Middle

Work location : Hybrid (Sathorn)

Employment Type : Permanent

 

Responsibilities

  • Be the first point of contact for user issues, providing first line technical support and guidance for users and resolve issues in a timely manner. Collect information and escalate the issues to the next level when required.

  • Troubleshoot and resolve hardware and software issues.

  • Install, configure, and maintain workstations, laptops, and other end-user devices (MECM).

  • Manage user accounts and groups (AD DS).

  • Manage the IT asset inventory.

  • Collaborate with IT teams to design and implement efficient workflows and processes.

  • Create and maintain process documentation to support change and knowledge transfer.

 

Education

  • Minimum bachelor’s degree in computer science/engineering or equivalent experience.

  • Relevant Certifications: (e.g. AZ-900, MS-900, CompTIA A+…) are a plus.

 

Language Skills

  • Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, Laos, Cambodia, Djibouti, Fiji, Vanuatu...).

Experience and Skills

  • Proven experience providing first line user support as a Helpdesk Support Engineer or similar role.

  • Strong knowledge of the Microsoft Modern Workplace is mandatory.

  • Excellent problem-solving skills and ability to handle technical issues is mandatory.

  • Strong communication skills, including ability to write concise and accurate technical documentation, communicate technical ideas to non-technical audiences.

  • Understanding of security and compliance standards applicable to enterprise IT systems.

  • Understanding of client, server, network, and internet technologies fundamentals.

  • Familiarity with Citrix Virtual Apps and Desktops, Microsoft Endpoint Configuration Manager, Active Directory Domain Services is advantageous.

  • Familiarity with ticketing systems (e.g. OTRS, ServiceNow..) and ITIL framework is advantageous.

  • PowerShell Administration skills are preferred.

 

Non-technical Skills required

  • Strong communication skills and ability to work in a team environment including sensitivity to diverse global work culture and community.

  • Customer service oriented and ability to quickly establish comfortable & effective working relationships.

  • Excellent organizational skills.

  • Highly motivated self-starter wanting to make a difference.

แสงสีฟ้านามธรรม
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