
Helpdesk Support Engineer
Salary : Max 70k, Depending on experience
Level : Middle
Work location : Hybrid (Sathorn)
Employment Type : Permanent
Responsibilities
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Be the first point of contact for user issues, providing first line technical support and guidance for users and resolve issues in a timely manner. Collect information and escalate the issues to the next level when required.
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Troubleshoot and resolve hardware and software issues.
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Install, configure, and maintain workstations, laptops, and other end-user devices (MECM).
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Manage user accounts and groups (AD DS).
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Manage the IT asset inventory.
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Collaborate with IT teams to design and implement efficient workflows and processes.
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Create and maintain process documentation to support change and knowledge transfer.
Education
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Minimum bachelor’s degree in computer science/engineering or equivalent experience.
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Relevant Certifications: (e.g. AZ-900, MS-900, CompTIA A+…) are a plus.
Language Skills
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Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, Laos, Cambodia, Djibouti, Fiji, Vanuatu...).
Experience and Skills
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Proven experience providing first line user support as a Helpdesk Support Engineer or similar role.
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Strong knowledge of the Microsoft Modern Workplace is mandatory.
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Excellent problem-solving skills and ability to handle technical issues is mandatory.
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Strong communication skills, including ability to write concise and accurate technical documentation, communicate technical ideas to non-technical audiences.
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Understanding of security and compliance standards applicable to enterprise IT systems.
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Understanding of client, server, network, and internet technologies fundamentals.
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Familiarity with Citrix Virtual Apps and Desktops, Microsoft Endpoint Configuration Manager, Active Directory Domain Services is advantageous.
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Familiarity with ticketing systems (e.g. OTRS, ServiceNow..) and ITIL framework is advantageous.
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PowerShell Administration skills are preferred.
Non-technical Skills required
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Strong communication skills and ability to work in a team environment including sensitivity to diverse global work culture and community.
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Customer service oriented and ability to quickly establish comfortable & effective working relationships.
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Excellent organizational skills.
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Highly motivated self-starter wanting to make a difference.
