
Payments Support Analyst
(Digital Banking Payments)
Salary : Depending on experience
Level : Middle
Work location : Hybrid (Sathorn)
Employment Type : Permanent
Responsibilities
• Handle support for the payment systems: QR code, cross border, instant payment, top-up, bill payment, digital wallets…
• Investigate and debug on issues and incidents escalated by the banks of the group.
• Find root cause and plan resolution in relation with vendors and other team members.
• Test the bug fixes and carry their resolution until delivery in production.
• Keep the test cases updated and assist the customers with user acceptance testing.
• Communicate with the customers, following up on opened issues, and prepare status reports.
• Write user guides and organize training for the banks.
• Analyze customer change requests and create technical specification from business functional requirements.
Required Education & Experience
• University degree in IT.
• Minimum 2 years in a similar IT position.
• Good level in English (writing and speaking).
• Willing to work in an international environment.
Required competencies
• Good communication, good interpersonal and customer-service skills.
• Technical and functional experience in digital payments domain.
• Strong analytical mindset and problem-solving skills.
• Strong technical appetency, being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review, understanding of API concepts).
• Good writing skills to translate users’ business requests into technical concepts.
• Advanced knowledge of Splunk is a plus.
Benefits
• Attractive compensation (includes fixed and performance bonus)
• Hybrid working mode with 2 days work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year
• Work from home allowance for you to buy equipment to facilitate working at home
• Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis
• Annual leave from 14-25 days
• Provident Fund with competitive company contribution rates starting from 6% up to 12%
• Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day
• Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.
• In Patient Department (IPD) coverage.
• Dental Care coverage of 4,000THB per year.
• Eye Care coverage of 5,000THB per year.
• Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.
• Learning and Development benefits, including an online e-learning platform
• Staff wellness program including badminton, football, dance classes, and yoga classes.
• Monthly activities such as snacks and food, wine and cheese, games, events, lucky draw, and staff parties.
• Annual Health checkup benefits
