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แสงสีฟ้านามธรรม

Payments Support Analyst
(Digital Banking Payments)

Salary : Depending on experience

Level : Middle

Work location : Hybrid (Sathorn)

Employment Type : Permanent

Responsibilities

• Handle support for the payment systems: QR code, cross border, instant payment, top-up, bill payment, digital wallets…

• Investigate and debug on issues and incidents escalated by the banks of the group.

• Find root cause and plan resolution in relation with vendors and other team members.

• Test the bug fixes and carry their resolution until delivery in production.

• Keep the test cases updated and assist the customers with user acceptance testing.

• Communicate with the customers, following up on opened issues, and prepare status reports.

• Write user guides and organize training for the banks.

• Analyze customer change requests and create technical specification from business functional requirements.

 

Required Education & Experience

• University degree in IT.

• Minimum 2 years in a similar IT position.

• Good level in English (writing and speaking).

• Willing to work in an international environment.


Required competencies

• Good communication, good interpersonal and customer-service skills.

• Technical and functional experience in digital payments domain.

• Strong analytical mindset and problem-solving skills.

• Strong technical appetency, being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review, understanding of API concepts).

• Good writing skills to translate users’ business requests into technical concepts.

• Advanced knowledge of Splunk is a plus.

Benefits

• Attractive compensation (includes fixed and performance bonus)

• Hybrid working mode with 2 days work from home per week with flexible working hours

• Additional 10 days of work from anywhere per year

• Work from home allowance for you to buy equipment to facilitate working at home

• Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis

• Annual leave from 14-25 days

• Provident Fund with competitive company contribution rates starting from 6% up to 12%

• Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day

• Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.

• In Patient Department (IPD) coverage.

• Dental Care coverage of 4,000THB per year.

• Eye Care coverage of 5,000THB per year.

• Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.

• Learning and Development benefits, including an online e-learning platform

• Staff wellness program including badminton, football, dance classes, and yoga classes.

• Monthly activities such as snacks and food, wine and cheese, games, events, lucky draw, and staff parties.

• Annual Health checkup benefits

แสงสีฟ้านามธรรม
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